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FAQ (Buyers)

  • # What is Smart Tradzt Platform & Who is it meant for?

    Smart Tradzt platform is an e-Marketplace which supports commercial (and after sales) processes for B2B industry, especially commodity industries (such as chemicals, oil & gas, metal and mining, commodity agriculture, etc).

    Rather than being supplier centric or buyer centric, we provide a neutral platform for both buyers and suppliers to conduct trade with their existing supplier/customer base; as well as for discovery of new suppliers/customers.

    For buyers, the platform caters for different types of buyers, for instance, End Customers (e.g. manufacturers, transportation companies, plantation companies); distributors or traders.

    As a neutral e-Marketplace, it promotes trust, fairness and provides a single platform to connect multiple suppliers and buyers.

    Hence, providing convenience to buyers who buy from multiple suppliers (by avoiding having to access different supplier's portals) and providing an avenue to buyers to avoid costly development of their own buyer centric portals by using a platform which is able to cater for their capability requirements; regardless of their level of process maturity or sophistications.

  • # How is it different from other eCommerce Platforms?

    Smart Tradzt platform combines the strengths of an e-Marketplace platform, supplier centric eCommerce and a buyer centric platform; AND MORE

    From the buyer's perspective, an e-Marketplace is more suitable for the purpose of new supplier discovery, a supplier centric eCommerce is more suitable for online RFQ and buying from a specific existing supplier that provides for the eCommerce portal and eProcurement tool is more suitable for the case when a buyer has the power to get multiple suppliers to respond to RFQ invitations and conduct trade.

    Unlike a typical supplier centric eCommerce tool where buyer has to access portals of multiple suppliers in order to get individual supplier's price quotes, users of Smart Tradzt can just use single platform to obtain and compare multiple supplier's quote; thereby providing great convenience for the buyer if the buyer source and buy from multiple suppliers.

    Unlike a typical B2B e-Marketplace platform where online pricing from suppliers is based on standard deal terms or otherwise pricing is negotiated offline and online ordering is performed offline; users of Smart Tradzt are able to customise the deal terms; and get dynamic and frictionless experience for price quotation, negotiation with multiple suppliers and compare their quotes in a meaningful way. And finally, our platform allows buyers to place orders online.

    Furthermore, formula pricing (commonplace for commodity industry) is also supported; thus enabling term contract processes and transactions; whereas a typical B2B e-Marketplace platform mainly supports spot sales (or contract sales through offline basis). Smart Tradzt supports end-to-end term contract sales; from point of RFQ invitation and response/negotiation/conclusion; contract execution, to contract settlement.

    Unlike a typical eProcurement platform where the focus is on sourcing, supplier RFQ invitation and selection based on supplier's response and PO and approval process; Smart Tradzt extends the process (for both spot and contract procurement) to online ordering of the products. Furthermore, Smart Tradzt provides an easy to use feature to compare suppliers price quote on equal basis (factoring in the differences in Incoterm, payment term, tax & duties, etc).

    Beyond the online channel enablement; Smart Tradzt also allows collaborative processes as well as linking to suppliers for technical service/customer service requirements.

    Recognising that not all companies are at the same level of process maturity or have the same strategies and priorities with regards to eCommerce; Smart Tradzt platform caters for these differences by providing different modules and offerings plans.

  • # What are the benefits of the platform?

    The level of benefits realisation is dependent on the sophistication and maturity of To Be processes vs your current As Is processes. Our platform supports varying degrees of process sophistication; depending on the buyer's (and supplier's) subscription plan.

    As a whole, the key benefits sources include Raw Material Cost Reduction while maintanining supply security (e.g. Net Price Comparison, Reduction of contract term leakage from unclaimed rebate entitlement, Decision Support for allocation of purchase quantity to multiple suppliers); Process Cost Reduction (e.g. higher sourcing & procurement productivity, lower procurement audit cost, supply chain collaboration with suppliers) and Working capital reduction (e.g. shorter bank deposit period through secure and faster cross border LC payment).

    Besides tangible benefits, the platform provides qualitative benefits such as providing trade transparency & visibility, facilitating fair trade, delivering customer convenience and enhancing internal compliance.

  • # My suppliers are serving us well with their existing sales team, why do we need this platform?

    Digital Commerce platform does not completely negate the need for supplier's sales personnel. However, the platform does automate a lot of the sales processes from pricing and negotiation response; ordering and checking for product availability, credit limits and delivery status, etc.

    Such online, real-time and dynamic processes accorded by Digital Commerce provides a step jump in buying convenience (anytime, anywhere, any device) and significant improvement in user experience (e.g. intuitive process similar to B2C eCommerce experience, real-time status checking; collaboration with eco-system).

    Now buyers are able to buy their products during odd hours or during public holidays (in case of emergency buying) without being constrained by unavailability of the sales person to respond to query; able to buy products from anywhere without constraints from timezones or being constrained by availability of their laptops (mobile devices will work too). Being able to get quick response and conclude deal and order in a timely manner is useful in many ways; for instance, allowing the buyer organisation to speedily justify revised pricing of their products to their own customers; helping buyer organisation to optimise their inventory or practice "just in time"; and of course, increasing procurement productivity due to less manual paper work and communications latency which is usually compounded when there is a need to handle multiple vendors.

    The main reason why this platform is useful for the buyers is availability of features to achieve procurement effectiveness (reducing raw material procurement costs), through various capabilities such as Net Price Model to compare price quote from multiple suppliers on an "apple to apple basis", Total Cost of Ownership Model to measure benefits of supplier's offering (due to product and service differentiation); decision support to allocate different quantiy to different suppliers (for supply security); decision support for buying contract vs spot quantity and processes to reduce contract purchase price leakages.

    Best part of all, to get started with a risk free option, the platform usage is free of charge for buyers using our basic Digital Commerce plan. The Basic plan offers adequate functionality for buyers to get the benefits of both convenience and procurement effectiveness through our platform.

  • # My supplier is not currently using your platform, how do I get the company to offer its products on your platform?

    Smart Tradzt platform provides a process for the buyer to trigger an invitation to your suppliers to onboard to this platform. This can be done through a customised RFQ trigger to your suppliers whereby the buyer can request them to respond to the RFQ through our platform.

    Once the suppliers receives the RFQ, they can respond to your price request using our platform up to a maximum allowable number of transactions; beyond which they have to officially onboard.

    One of the potential concerns of the buyers is that they may not have the buying power (e.g. due to low buying quantity) to encourage the suppliers to onboard. This can be mitigated if sufficient number of buyers trigger RFQ requests to invite suppliers to onboard (we have a process to facilitate that).

    Another possible situation is that the buyers fear they may not get supply priority from their suppliers if the buyers "rock the boat" with their suppliers (especially when the buyers buy from a dominant supplier).

    One possible way to handle this is to discuss with your suppliers (especially the senior management team) your needs for online platform and articulate why such platform provides win-win situation for both parties.

    Of course, the buyer can encourage and speed up the supplier onboarding decision by giving buying preference to other suppliers who have already onboarded to our platform.

  • # My suppliers are already providing their own eCommerce/e-Ordering solution; why do I still need this and how do I get them to use this platform?

    Unarguably, a supplier centric eCommerce platform provides the buyer with the convenience of buying and ordering online for that specific supplier's product offerings. Unless the buyers main considerations for such platform is convenience (in which case the suppliers supplier centric platform will suffice); there remain opportunities to be captured by adopting Smart Tradzt platform especially in terms of benefits from procurement effectiveness.

    For the situation where the buyers are sourcing from more than one supplier, the platform provides easy to use model to meaningfully compare suppliers price quotes. Without the decision support tools and the platform enabled process to speedily obtain price quote and negotiate dynamically, it is hard to promote competition across suppliers. Furthermore, the platform provides other benefits sources (e.g. reducing price leakages from contract rebate and/or formula price adjustments) and for the advanced buyers, the ability to apply Total Cost of Ownership (TCO) concept.

    Even for the case where the buyer is sourcing from a single supplier (and this supplier is already providing a eCommerce platform), there is still opportunity to capture value through Smart Tradzt platform by strategically balancing between term contract and spot quantity through contract vs spot pricing analysis; contract terms enablement such as "Negotiated Quantity (Contract Quantity at Spot Prices)"; and procurement optimisation using Artificial Intelligence (AI).

    Since the suppliers are already providing their own eCommerce platform, it is natural that there is hesitation or resistance to explore and adopt "another similar platform". One of the keys to promote adoption is for the suppliers to understand the additional value this platform could offer to both the buyers (examples as mentioned) and suppliers (for example, benefits from eco-sysem collaboration).

    Adoption of Smart Tradzt platform could be a complement to the supplier's existing eCommerce solution.

    Please see the answer to the question "My supplier is not currently using your platform, how do I get the company to offer its products on your platform?" for further ideas on supplier adoption and onboarding.

  • # How much does it cost?

    It depends on the modules and offerings plan subcribed by the buyers.

    For the Digital Commerce Module (Core Module); there are 3 Offering Plans, with varying levels of process sophistications (hence, different levels of potential realisable benefits). For Plan 1 (basic), there are No Charges. This plan allows buyers to jump on the eCommerce bandwagon and reap some level of benefits from procurement effectiveness, without having to pay any fees. For the higher plans, monthly subscription fees are applicable.

    In order to provide better buyer experience, it is possible to integrate the platform to your existing ERP system. This constitutes a one time cost, which is on top of the subscriptions fee (if applicable) for the usage of the platform.

    Besides Digital Commerce, other Supporting Modules are also available which is based on subcription basis. A number of useful modules (e.g. technical and customer service) can be made available to buyers if the suppliers subscribe to the modules.

    Please contact us for further details of pricing scheme. For further information on the different modules and Digital Commerce offerings plans, please register on our platform (No Obligations and No Charges) or contact us directly.

  • # Can it be used for other industries besides commodity?

    Yes, especially for B2B industries. While the platform is focused on commodity industries; the processes are relevant to B2B industries and the various logics/engines are adaptable to fit non commodity B2B industries.

  • # Can the e-Marketplace be integrated to my existing ERP systems?

    Yes, we provide standard API to integrate to popular ERP systems such as SAP in order to ease connectivity to our platform (hence, lower costs) and speed up time to value. We have partnership with Systems Integrators to provide the ERP integration services or you can use your company's internal SAP resources to implement the ERP integration to our Platform.

    This one time cost is separate from and in addition to the platform charges. The quantum of fees and duration of integration implementation is dependant on the scope of the integration (typically not more than 2 months, and can be shorter duration if the requirements are standard without much customisation).

  • # What if we do not have an existing ERP systems?

    Even though it is desirable for buyer organisations to integrate their ERP systems to the platform, it is however not mandatory. The buying functionalities provided by the platform can be used as a standalone system to allow e.g. online RFQ/PO/Approval and Ordering.

  • # Is it possible to handle payment through the platform?

    This is handled through the eco-system Collaboration module, which requires linking to the various financial institutions in order to enable Telegraphic Transfer (TT) or Letter of Credit (LC) payment mode. This will involve onboarding the relevant banks/institutions or connecting to trade finance platforms.

    If the above connection and collaboration is not activated, then the usual offline payment method is used.

  • # Is it possible to have customised features for my company needs?

    There are different types of "customisations" requirements by companies. If the "customisation" is related to Net Price Models, Total Cost of Ownership (TCO) models; these are "configurable" items which do not require custom coding. Similarly, approval rules and approval flows are configurable items. These sort of "customisations" are easily done without the need to perform changes to the platform code; hence it is supported.

    Another type of "customisation" is customisation of fields, setting of whether terms are line item level or header level. Again, most of these are configurable, hence the effort for implementation is not massive and can be catered for.

    Where customisation is not supported is where the feature is unique to a specific buyer (uncommon across companies). Since this is a cloud based solution where it is a single solution shared across the platform, it is not advisable to custom code features (due to risks and costs). Howevers, buyers can send in their request for our evaluation and consideration so that if there is sufficient demand for such features from multiple buyers, we will develop these requested features and make it available to users of the platform.

    If the customisation requirements are available in the supporting modules, then naturally it is best that the company subscribes to the relevant module (or where relevant, request the suppliers to subscribe to these modules) to get the required features as this is more cost effective and sustainable.

  • # Can I generate dashboards/reports using the platform?

    Yes, there is a Dashboard and reporting module available within the platform. Standard reports/dashboards are available and customised reports/dashboards can be set up.

  • # Does it support mobile device?

    Yes, the e-Marketplace functions can be accesed through mobile devices, tablets as well as web (e.g. on laptops).

    Currently, mobile device access is through web, using responsive design. iOS Native App is available for some of the core functions. We are moving towards full Native App in due course .

  • # Is this a Cloud or On Premise Solution?

    For buyers, only Cloud solution is available for our platform. We use Amazon Web Services (AWS) for our cloud solution. In future, we may develop On Premise option if there is strong request from buyers to develop such solution.

  • # How is it safe and secure?

    Beyond the standard security measures such as encryption and password; in term of security aspects, the platform is tested with various security breaches prevention measures, for example Penetration Testing, Intrusion Detection, Partner Service Security, etc. To underpin our commitment to provide a safe and secure platform, we are certified for ISO 27001 (Information Security Management Systems) We take the protection of your company data seriously and treat your personal data confidentially and in accordance with the statutory data protection regulations and our data protection declaration. Smart Tradzt is a multitenant platform with many companies and users residing within a single solution, but each company's data is segregated to protect confidentiality of data (e.g. sensitive data such as customer details, deal pricing, contract terms, etc) . If desired, you can also opt for On Premise platform solution which is hosted in your organisation's data centre.

  • # Is Technical Support available for the platform and are there charges for using Technical Support?

    Technical Support is available and provided to registered buyers who are using our platform. There is no additional charge for using technical support for resolution of tehnical issues relating to standard platform features (i.e. non customised functions).

    However technical support charges will apply for support of customised features, support of technical issues not caused by the platform (e.g. user data issues, wrong system usage, On Premise server down) and for user support (non technical) e.g. dedicated training (beyond what is provided by the platform).

  • # How do I find out more information or to get started?

    Please go to Contact Us to request for further information or to request for a demo.

    Alternatively, please register on our plaform (No Obligations and No Charges) to obtain further information about our modules and offerings plans and benefits of the platform.

  • # What is Smart Tradzt Platform & Who is it meant for?

    Smart Tradzt platform is an e-Marketplace which supports commercial (and after sales) processes for B2B industry, especially commodity industries (such as chemicals, oil & gas, metal and mining, commodity agriculture, etc).

    Rather than being supplier centric or buyer centric, we provide a neutral platform for both buyers and suppliers to conduct trade with their existing supplier/customer base; as well as for discovery of new suppliers/customers.

    For buyers, the platform caters for different types of buyers, for instance, End Customers (e.g. manufacturers, transportation companies, plantation companies); distributors or traders.

    As a neutral e-Marketplace, it promotes trust, fairness and provides a single platform to connect multiple suppliers and buyers.

    Hence, providing convenience to buyers who buy from multiple suppliers (by avoiding having to access different supplier's portals) and providing an avenue to buyers to avoid costly development of their own buyer centric portals by using a platform which is able to cater for their capability requirements; regardless of their level of process maturity or sophistications.

  • # How is it different from other eCommerce Platforms?

    Smart Tradzt platform combines the strengths of an e-Marketplace platform, supplier centric eCommerce and a buyer centric platform; AND MORE

    From the buyer's perspective, an e-Marketplace is more suitable for the purpose of new supplier discovery, a supplier centric eCommerce is more suitable for online RFQ and buying from a specific existing supplier that provides for the eCommerce portal and eProcurement tool is more suitable for the case when a buyer has the power to get multiple suppliers to respond to RFQ invitations and conduct trade.

    Unlike a typical supplier centric eCommerce tool where buyer has to access portals of multiple suppliers in order to get individual supplier's price quotes, users of Smart Tradzt can just use single platform to obtain and compare multiple supplier's quote; thereby providing great convenience for the buyer if the buyer source and buy from multiple suppliers.

    Unlike a typical B2B e-Marketplace platform where online pricing from suppliers is based on standard deal terms or otherwise pricing is negotiated offline and online ordering is performed offline; users of Smart Tradzt are able to customise the deal terms; and get dynamic and frictionless experience for price quotation, negotiation with multiple suppliers and compare their quotes in a meaningful way. And finally, our platform allows buyers to place orders online.

    Furthermore, formula pricing (commonplace for commodity industry) is also supported; thus enabling term contract processes and transactions; whereas a typical B2B e-Marketplace platform mainly supports spot sales (or contract sales through offline basis). Smart Tradzt supports end-to-end term contract sales; from point of RFQ invitation and response/negotiation/conclusion; contract execution, to contract settlement.

    Unlike a typical eProcurement platform where the focus is on sourcing, supplier RFQ invitation and selection based on supplier's response and PO and approval process; Smart Tradzt extends the process (for both spot and contract procurement) to online ordering of the products. Furthermore, Smart Tradzt provides an easy to use feature to compare suppliers price quote on equal basis (factoring in the differences in Incoterm, payment term, tax & duties, etc).

    Beyond the online channel enablement; Smart Tradzt also allows collaborative processes as well as linking to suppliers for technical service/customer service requirements.

    Recognising that not all companies are at the same level of process maturity or have the same strategies and priorities with regards to eCommerce; Smart Tradzt platform caters for these differences by providing different modules and offerings plans.

  • # What are the benefits of the platform?

    The level of benefits realisation is dependent on the sophistication and maturity of To Be processes vs your current As Is processes. Our platform supports varying degrees of process sophistication; depending on the buyer's (and supplier's) subscription plan.

    As a whole, the key benefits sources include Raw Material Cost Reduction while maintanining supply security (e.g. Net Price Comparison, Reduction of contract term leakage from unclaimed rebate entitlement, Decision Support for allocation of purchase quantity to multiple suppliers); Process Cost Reduction (e.g. higher sourcing & procurement productivity, lower procurement audit cost, supply chain collaboration with suppliers) and Working capital reduction (e.g. shorter bank deposit period through secure and faster cross border LC payment).

    Besides tangible benefits, the platform provides qualitative benefits such as providing trade transparency & visibility, facilitating fair trade, delivering customer convenience and enhancing internal compliance.

  • # My suppliers are serving us well with their existing sales team, why do we need this platform?

    Digital Commerce platform does not completely negate the need for supplier's sales personnel. However, the platform does automate a lot of the sales processes from pricing and negotiation response; ordering and checking for product availability, credit limits and delivery status, etc.

    Such online, real-time and dynamic processes accorded by Digital Commerce provides a step jump in buying convenience (anytime, anywhere, any device) and significant improvement in user experience (e.g. intuitive process similar to B2C eCommerce experience, real-time status checking; collaboration with eco-system).

    Now buyers are able to buy their products during odd hours or during public holidays (in case of emergency buying) without being constrained by unavailability of the sales person to respond to query; able to buy products from anywhere without constraints from timezones or being constrained by availability of their laptops (mobile devices will work too). Being able to get quick response and conclude deal and order in a timely manner is useful in many ways; for instance, allowing the buyer organisation to speedily justify revised pricing of their products to their own customers; helping buyer organisation to optimise their inventory or practice "just in time"; and of course, increasing procurement productivity due to less manual paper work and communications latency which is usually compounded when there is a need to handle multiple vendors.

    The main reason why this platform is useful for the buyers is availability of features to achieve procurement effectiveness (reducing raw material procurement costs), through various capabilities such as Net Price Model to compare price quote from multiple suppliers on an "apple to apple basis", Total Cost of Ownership Model to measure benefits of supplier's offering (due to product and service differentiation); decision support to allocate different quantiy to different suppliers (for supply security); decision support for buying contract vs spot quantity and processes to reduce contract purchase price leakages.

    Best part of all, to get started with a risk free option, the platform usage is free of charge for buyers using our basic Digital Commerce plan. The Basic plan offers adequate functionality for buyers to get the benefits of both convenience and procurement effectiveness through our platform.

  • # My supplier is not currently using your platform, how do I get the company to offer its products on your platform?

    Smart Tradzt platform provides a process for the buyer to trigger an invitation to your suppliers to onboard to this platform. This can be done through a customised RFQ trigger to your suppliers whereby the buyer can request them to respond to the RFQ through our platform.

    Once the suppliers receives the RFQ, they can respond to your price request using our platform up to a maximum allowable number of transactions; beyond which they have to officially onboard.

    One of the potential concerns of the buyers is that they may not have the buying power (e.g. due to low buying quantity) to encourage the suppliers to onboard. This can be mitigated if sufficient number of buyers trigger RFQ requests to invite suppliers to onboard (we have a process to facilitate that).

    Another possible situation is that the buyers fear they may not get supply priority from their suppliers if the buyers "rock the boat" with their suppliers (especially when the buyers buy from a dominant supplier).

    One possible way to handle this is to discuss with your suppliers (especially the senior management team) your needs for online platform and articulate why such platform provides win-win situation for both parties.

    Of course, the buyer can encourage and speed up the supplier onboarding decision by giving buying preference to other suppliers who have already onboarded to our platform.

  • # My suppliers are already providing their own eCommerce/e-Ordering solution; why do I still need this and how do I get them to use this platform?

    Unarguably, a supplier centric eCommerce platform provides the buyer with the convenience of buying and ordering online for that specific supplier's product offerings. Unless the buyers main considerations for such platform is convenience (in which case the suppliers supplier centric platform will suffice); there remain opportunities to be captured by adopting Smart Tradzt platform especially in terms of benefits from procurement effectiveness.

    For the situation where the buyers are sourcing from more than one supplier, the platform provides easy to use model to meaningfully compare suppliers price quotes. Without the decision support tools and the platform enabled process to speedily obtain price quote and negotiate dynamically, it is hard to promote competition across suppliers. Furthermore, the platform provides other benefits sources (e.g. reducing price leakages from contract rebate and/or formula price adjustments) and for the advanced buyers, the ability to apply Total Cost of Ownership (TCO) concept.

    Even for the case where the buyer is sourcing from a single supplier (and this supplier is already providing a eCommerce platform), there is still opportunity to capture value through Smart Tradzt platform by strategically balancing between term contract and spot quantity through contract vs spot pricing analysis; contract terms enablement such as "Negotiated Quantity (Contract Quantity at Spot Prices)"; and procurement optimisation using Artificial Intelligence (AI).

    Since the suppliers are already providing their own eCommerce platform, it is natural that there is hesitation or resistance to explore and adopt "another similar platform". One of the keys to promote adoption is for the suppliers to understand the additional value this platform could offer to both the buyers (examples as mentioned) and suppliers (for example, benefits from eco-sysem collaboration).

    Adoption of Smart Tradzt platform could be a complement to the supplier's existing eCommerce solution.

    Please see the answer to the question "My supplier is not currently using your platform, how do I get the company to offer its products on your platform?" for further ideas on supplier adoption and onboarding.

  • # How much does it cost?

    It depends on the modules and offerings plan subcribed by the buyers.

    For the Digital Commerce Module (Core Module); there are 3 Offering Plans, with varying levels of process sophistications (hence, different levels of potential realisable benefits). For Plan 1 (basic), there are No Charges. This plan allows buyers to jump on the eCommerce bandwagon and reap some level of benefits from procurement effectiveness, without having to pay any fees. For the higher plans, monthly subscription fees are applicable.

    In order to provide better buyer experience, it is possible to integrate the platform to your existing ERP system. This constitutes a one time cost, which is on top of the subscriptions fee (if applicable) for the usage of the platform.

    Besides Digital Commerce, other Supporting Modules are also available which is based on subcription basis. A number of useful modules (e.g. technical and customer service) can be made available to buyers if the suppliers subscribe to the modules.

    Please contact us for further details of pricing scheme. For further information on the different modules and Digital Commerce offerings plans, please register on our platform (No Obligations and No Charges) or contact us directly.

  • # Can it be used for other industries besides commodity?

    Yes, especially for B2B industries. While the platform is focused on commodity industries; the processes are relevant to B2B industries and the various logics/engines are adaptable to fit non commodity B2B industries.

  • # Can the e-Marketplace be integrated to my existing ERP systems?

    Yes, we provide standard API to integrate to popular ERP systems such as SAP in order to ease connectivity to our platform (hence, lower costs) and speed up time to value. We have partnership with Systems Integrators to provide the ERP integration services or you can use your company's internal SAP resources to implement the ERP integration to our Platform.

    This one time cost is separate from and in addition to the platform charges. The quantum of fees and duration of integration implementation is dependant on the scope of the integration (typically not more than 2 months, and can be shorter duration if the requirements are standard without much customisation).

  • # What if we do not have an existing ERP systems?

    Even though it is desirable for buyer organisations to integrate their ERP systems to the platform, it is however not mandatory. The buying functionalities provided by the platform can be used as a standalone system to allow e.g. online RFQ/PO/Approval and Ordering.

  • # Is it possible to handle payment through the platform?

    This is handled through the eco-system Collaboration module, which requires linking to the various financial institutions in order to enable Telegraphic Transfer (TT) or Letter of Credit (LC) payment mode. This will involve onboarding the relevant banks/institutions or connecting to trade finance platforms.

    If the above connection and collaboration is not activated, then the usual offline payment method is used.

  • # Is it possible to have customised features for my company needs?

    There are different types of "customisations" requirements by companies. If the "customisation" is related to Net Price Models, Total Cost of Ownership (TCO) models; these are "configurable" items which do not require custom coding. Similarly, approval rules and approval flows are configurable items. These sort of "customisations" are easily done without the need to perform changes to the platform code; hence it is supported.

    Another type of "customisation" is customisation of fields, setting of whether terms are line item level or header level. Again, most of these are configurable, hence the effort for implementation is not massive and can be catered for.

    Where customisation is not supported is where the feature is unique to a specific buyer (uncommon across companies). Since this is a cloud based solution where it is a single solution shared across the platform, it is not advisable to custom code features (due to risks and costs). Howevers, buyers can send in their request for our evaluation and consideration so that if there is sufficient demand for such features from multiple buyers, we will develop these requested features and make it available to users of the platform.

    If the customisation requirements are available in the supporting modules, then naturally it is best that the company subscribes to the relevant module (or where relevant, request the suppliers to subscribe to these modules) to get the required features as this is more cost effective and sustainable.

  • # Can I generate dashboards/reports using the platform?

    Yes, there is a Dashboard and reporting module available within the platform. Standard reports/dashboards are available and customised reports/dashboards can be set up.

  • # Does it support mobile device?

    Yes, the e-Marketplace functions can be accesed through mobile devices, tablets as well as web (e.g. on laptops).

    Currently, mobile device access is through web, using responsive design. iOS Native App is available for some of the core functions. We are moving towards full Native App in due course .

  • # Is this a Cloud or On Premise Solution?

    For buyers, only Cloud solution is available for our platform. We use Amazon Web Services (AWS) for our cloud solution. In future, we may develop On Premise option if there is strong request from buyers to develop such solution.

  • # How is it safe and secure?

    Beyond the standard security measures such as encryption and password; in term of security aspects, the platform is tested with various security breaches prevention measures, for example Penetration Testing, Intrusion Detection, Partner Service Security, etc. To underpin our commitment to provide a safe and secure platform, we are certified for ISO 27001 (Information Security Management Systems) We take the protection of your company data seriously and treat your personal data confidentially and in accordance with the statutory data protection regulations and our data protection declaration. Smart Tradzt is a multitenant platform with many companies and users residing within a single solution, but each company's data is segregated to protect confidentiality of data (e.g. sensitive data such as customer details, deal pricing, contract terms, etc) . If desired, you can also opt for On Premise platform solution which is hosted in your organisation's data centre.

  • # Is Technical Support available for the platform and are there charges for using Technical Support?

    Technical Support is available and provided to registered buyers who are using our platform. There is no additional charge for using technical support for resolution of tehnical issues relating to standard platform features (i.e. non customised functions).

    However technical support charges will apply for support of customised features, support of technical issues not caused by the platform (e.g. user data issues, wrong system usage, On Premise server down) and for user support (non technical) e.g. dedicated training (beyond what is provided by the platform).

  • # How do I find out more information or to get started?

    Please go to Contact Us to request for further information or to request for a demo.

    Alternatively, please register on our plaform (No Obligations and No Charges) to obtain further information about our modules and offerings plans and benefits of the platform.