Smart Tradzt Shipping Policy

Domestic Shipping Policy

All orders are processed within the same day or next day. Orders placed over the weekend are dispatched on Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays). Please note, we are currently only able to ship to Klang Valley, Penang, Johor Bahru, Kelantan, Kedah, and Perlis.

Free Shipping

We offer FREE shipping on all orders with a minimum order of 10kg for 50km radius from the fishermen jetties in Kelantan, Kedah, and Perlis.

Shipping rates and delivery estimates

Customize the following: Shipping charges for your order will be calculated and displayed at checkout.

Order Delivery Service Estimated Delivery Time Cost
Order time 6-12am Order time before 5pm
10kg Jetty purchase for local delivery (30km radius) Same Business day Next Business day Free
10kg Jetty purchase for outstation delivery (Klang Valley) Next Business day Free
10kg PNK Shop Same Business day (Local) Next Business day (Incl. outstation) Free

Shipping CutOff Times

Ground Shipping: Orders received by 6-10am are shipped out the same business day via our free ground shipping option. Orders received after 10am are shipped the following business day.

Shipment to addresses

Note: the main delivery coverage includes Klang Valley, Penang and Johor Bahru. In addition the following towns are covered due to proximity to the supply jetty.

  • Alor Setar, Pendang, Pokok Sena, Jitra, Langgar
  • Kangar, Arau, Padang Besar, Bukit Kayu Hitam, Changlun, Kodiang, Langkawi
  • Sungai Petani, Gurun, Butterworth, Bukit Mertajam, Penang Island, Kulim
  • Kuantan, Gambang, Pekan, Sungai Lembing, Cherating, Gebeng, Balok

Shipment confirmation and order tracking

The Marketplace provides order status tracking from the order confirmation until arrival

Returns And Refunds Policy

  1. Perishable items (vegetables, fishery, poultry, meat and fruits products) are not returnable, but may be refunded under the following circumstances, if reported within 2 hours after receiving:
    1. Damaged upon delivery
    2. Defective/Damaged packing
    3. Quantity delivered less than purchased (Refund may be partial)
    4. Delivery of wrong items
  2. Proof of claims need to be substantiated by submitting photos/videos of such claim. Please save all packaging material and damaged goods before filing a claim.
  3. Exchange or return of perishable Product is subject to final approval by AGRO TRADZT. Customers may choose to return the Product and request for a refund in accordance to this Terms and Conditions based on the following criteria:
    1. Buyers did not receive the Product Ordered within the date and time provided to us;
    2. Buyers received an incomplete order (with missing quantity or items attached to the order);
    3. Buyers received the wrong Product(s) (e.g., wrong specifications, wrong quantity, different product);
    4. Buyers received a Product with physical damage/defects prior to buyers receiving the items into buyers’ facility.
  4. In the event the Customer is unable to accept the delivery of a Product (as applicable), the said Customer shall contact AGRO TRADZT at the very soonest and arrange with AGRO TRADZT for an alternate delivery date (as applicable). In the event of failure by the Customer to contact AGRO TRADZT for non-acceptance of delivery by the Customer of which the Product is ready for delivery by the Customer, the Order may be deemed delivered and AGRO TRADZT reserves the right to forfeit any amounts paid for and towards the Product.
  5. Should buyers be eligible for a refund pursuant to the Terms and Conditions set out herein, please contact AGRO TRADZT to request for a refund. In the event a refund is approved by AGRO TRADZT, the refund will be processed in the payment method associated with buyers’ Business Account which was originally used to complete buyers’ order.
  6. Buyers shall be responsible for any cost arising due to the return or cancellation of Products set out herein (which shall include but is not limited to postal, shipping or handling fee). We will not accept items that have been damaged due to abuse, misuse, accidents or alterations.
  7. We retain the final right to approve or reject the refund of the Product. Refund or exchange of a Product will be subject to our evaluation.
Refund Details 1 Refund Details 2

For more information, email support: marketplace@smarttradzt.com or our help center https://www.smarttradzt.com/faq-page/#section2.