Smart Tradzt Shipping Policy

Domestic Shipping Policy

All orders are processed within the same day or next day. Orders placed over the weekend are dispatched on Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays). Please note, we are currently only able to ship to Klang Valley, Penang, Johor Bahru, Kelantan, Kedah, and Perlis.

Free Shipping

We offer FREE shipping on all orders with a minimum order of 10kg for 50km radius from the fishermen jetties in Kelantan, Kedah, and Perlis.

Shipping rates and delivery estimates

Customize the following: Shipping charges for your order will be calculated and displayed at checkout.

Order Delivery Service Estimated Delivery Time Cost
Order time 6-12am Order time before 5pm
10kg Jetty purchase for local delivery (30km radius) Same Business day Next Business day Free
10kg Jetty purchase for outstation delivery (Klang Valley) Next Business day Free
10kg PNK Shop Same Business day (Local) Next Business day (Incl. outstation) Free

Shipping CutOff Times

Ground Shipping: Orders received by 6-10am are shipped out the same business day via our free ground shipping option. Orders received after 10am are shipped the following business day.

Shipment to addresses

Note: the main delivery coverage includes Klang Valley, Penang and Johor Bahru. In addition the following towns are covered due to proximity to the supply jetty.

  • Alor Setar, Pendang, Pokok Sena, Jitra, Langgar
  • Kangar, Arau, Padang Besar, Bukit Kayu Hitam, Changlun, Kodiang, Langkawi
  • Sungai Petani, Gurun, Butterworth, Bukit Mertajam, Penang Island, Kulim
  • Kuantan, Gambang, Pekan, Sungai Lembing, Cherating, Gebeng, Balok

Shipment confirmation and order tracking

The Marketplace provides order status tracking from the order confirmation until arrival

Returns Policy

Perishable items (vegetables, fishery, poultry, meat and fruits products) are not returnable, but may be refunded under the following circumstances, if reported within 2 hours after receiving: Damaged upon delivery Defective/Damaged packing Quantity delivered less than purchased (Refund may be partial) Proof of claims need to be substantiated by submitting photos/videos. Please save all packaging material and damaged goods before filing a claim.

For more information, email support: marketplace@smarttradzt.com or our help center https://www.smarttradzt.com/faq-page/#section2.